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Contracted Support Agreements
At any one time I have capacity for five customers to hold Contracted Support Agreements. A Support Agreement is an annual contract, allowing you access to telephone support and on-site support if required as well as scheduled site visits during that year to help maintain your IT systems. The features of my pre-built support contract are listed below but if you would like a different level of service then please contact me by email or telephone to discuss your detailed requirements, I am very happy to discuss ad-hoc packages to perfectly meet your needs.
Contracted Support Agreements are annual contracts, charged monthly in advance. When you become a Contract Holder I will provide you with a fully information pack with details of how to contact me for support and emergency contact numbers. You will received stickers for every Machine Covered by the support contract to help make it easier to log a support call and to provide your staff with contract details.
From early February I will have space for two additional Contracted Support Agreements with visit days on Monday afternoons and Tuesday mornings. Please contact me for more details
Silver Systems Support Agreements include:
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Initial Systems Health-Check and security audit
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Help in creating a Disaster-Prevention strategy
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Unlimited Telephone Support during office hours
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Priority response for chargeable On-Site support
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Disaster recovery assistance
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Access to advice on system upgrades and development
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Click here for more information about Silver Systems Support
Gold Systems Support Agreements include:
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Initial Systems Health-Check and security audit
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Help in creating a Disaster-Prevention strategy
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Unlimited 24 Hour Telephone Support
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Free Escalation to an on-site visit if the issue cannot be resolved by phone
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Free site visits to perform system maintenance and security/health checks
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Disaster recovery assistance
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Access to advice on system upgrades and development
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Up to 50% Discount on other services such as installation or upgrade work.
Support contracts do not include hardware failure warranty or insurance cover on equipment, but reasonable assistance will be offered to help in these circumstances. If machines are not under manufacturer's warranty then assistance can be provided to obtain repair parts or replacements. Unlimited access to support is subject to an acceptable use policy. Please contact me for a full list of terms and conditions.
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Initial Development including Registration and 12 months Hosting (applies to .co.uk domains only, £10 surcharge for .com domains) |
Ongoing Annual Hosting & Registration fee (applies to .co.uk domains only, £10 surcharge for .com domains) | |
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Single page website (Eg, holding page or basic contact info page) |
£50.00 |
£25.00 |
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Three page website including menu and email contact form |
£175.00 |
£25.00 |
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Ten page website including menu and email contact form |
£250.00 |
£25.00 |
| CMS Dynmic website with Administration page (unlimited pages) |
£250.00 |
£55.00 |
| Online Shopping Website | £800.00 | £55.00 |
| E-Commerce Integration | £400.00 | £15.00 + merchant account and banking costs |
I am happy to discuss package prices for any work required. No-obligation bespoke quotes can be produced for specific projects. Please contact me for more information or to book services.
Any subsequent updates to Flat-File sites, CMS sites or Online shopping sites are charged at hourly rates listed here: Price Guide
Please see my Website Design porfolio for links to some of my previous customers: Web Design Portfolio
Website Hosting and Domain Registration
I also host many websites for my clients and can host your existing domains and pre-developed web content at competitive rates. Domain Registration and the first year hosting charges are included for websites designed by me, with subsequent years charged at normal rates, shown here...