Gold System Support Contracts

Gold Systems Support Agreements include:

• Initial Systems Health-Check and security audit - A one day visit to your site to fully investigate your current systems and make recommendations to improve system security and performance if applicable.  I will identify any potential security or stability problems and provide you with a resolution plan.  This visit will allow me to fully document your configuration and produce network diagrams and troubleshooting notes to aid future support requests. During the visit I can also introduce myself to your staff and users so they know who they are talking to if a support situation arises.

• Help in creating a Disaster-Prevention strategy - Disasters can be prevented by ensuring that systems are as redundant as possible and fully maintained. Recovering from a disaster can be made much easier with some simple preparation tasks such as having a meaningful media rotation strategy and having procedures to check backup logs etc. During the Initial visit we will agree a suitable Disaster-Prevention Strategy and agree ways to keep the strategy maintained.

• Unlimited 24 Hour Telephone Support - In the event of a system fault, Gold Support Contract Holders will have access to telephone support 24 hours a day, 7 days a week.  This is useful for business critical systems where staff are using your systems right through the night.  Unlimited support is subject to an acceptable use policy.

• Free Escalation to an on-site visit if the issue cannot be resolved by phone - If a problem cannot be resolved by telephone then Gold Support Contract Holders are entitled to a free site-visit to resolve the problem.  The speed of the response will be proportional to the problem raised; for instance I will aim to attend immediately if one of your Servers is inoperable and the fault is preventing many people from working, but for minor problems such as one-off printing issues or single application faults will be attended to as a lower priority.

• Free site visits to perform system maintenance and security/health checks - The number of machines you have covered by your Gold Support Contract will determine your number of site visits per month.  The more machines you have covered then more time will be required to effectively maintain the system and the more days on-site you will get as part of your contract.  Use the form below to work out what your support costs would be and how much time you would need to maintain your systems.

• Disaster recovery assistance - If you suffer the unspeakable then I'll be there to help you through the recovery, either by telephone or by a site visit.  Hopefully our Disaster Prevention Strategy will ease the recovery but rest-assured that your systems will be back up-and-running as soon as technically possible.

• Access to advice on system upgrades and development - Gold Support Contract Holders can access free advice on system upgrades and development.  Just have a chat by telephone or arrange an on-site meeting to discuss your plans and look at the most effective ways of achieving your goals.

• Up to 50% Discount on other services such as installation or upgrade work. - Gold Support Contract Holders can enjoy discounts on my other services to help manage or implement system upgrades or equipment refresh projects.

Gold Systems Support Contract Calculator:

For use as a guide only, this calculator does not constitute an offer or contract.  Enter the quantity of devices you have in the boxes below and click calculate. Over over the Devices column for help about device selection.

Support contracts do not include hardware failure warranty or insurance cover on equipment, but reasonable assistance will be offered to help in these circumstances.  If machines are not under manufacturer's warranty then assistance can be provided to obtain repair parts or replacements.  Unlimited access to support is subject to an acceptable use policy.  Please contact me for a  full list of terms and conditions.