Silver System Support Contracts

Silver Systems Support Agreements include:

• Initial Systems Health-Check and security audit - A one day visit to your site to fully investigate your current systems and make recommendations to improve system security and performance if applicable.  I will identify any potential security or stability problems and provide you with a resolution plan.  This visit will allow me to fully document your configuration and produce network diagrams and troubleshooting notes to aid future support requests. During the visit I can also introduce myself to your staff and users so they know who they are talking to if a support situation arises.

• Help in creating a Disaster-Prevention strategy - Disasters can be prevented by ensuring that systems are as redundant as possible and fully maintained. Recovering from a disaster can be made much easier with some simple preparation tasks such as having a meaningful media rotation strategy and having procedures to check backup logs etc. During the Initial visit we will agree a suitable Disaster-Prevention Strategy and agree ways to keep the strategy maintained.

• Unlimited Telephone Support During Office Hours - In the event of a system fault, Silver Support Contract Holders will have access to telephone support from 9am to 5pm, 5 days a week.  Unlimited support is subject to an acceptable use policy.

• Priority response for chargeable On-Site support visits - If a problem cannot be resolved by telephone then Silver Support Contract Holders can request a chargeable visit to resolve the problem.  You are guaranteed a priority response and if your systems are completely inoperable and preventing your staff from working then I will aim to attend immediately

• Disaster recovery assistance - If you suffer the unspeakable then I'll be there to help you through the recovery, either by telephone or by a site visit.  Hopefully our Disaster Prevention Strategy will ease the recovery but rest-assured that your systems will be back up-and-running as soon as technically possible.

• Access to advice on system upgrades and development - Gold Support Contract Holders can access free advice on system upgrades and development.  Just have a chat by telephone or arrange an on-site meeting to discuss your plans and look at the most effective ways of achieving your goals.

Silver Systems Support Contract Calculator:

For use as a guide only, this calculator does not constitute an offer or contract.  Enter the quantity of devices you have in the boxes below and click calculate. Hover over the Devices column for help about device selection.

Support contracts do not include hardware failure warranty or insurance cover on equipment, but reasonable assistance will be offered to help in these circumstances.  If machines are not under manufacturer's warranty then assistance can be provided to obtain repair parts or replacements.  Unlimited access to support is subject to an acceptable use policy.  Please contact me for a  full list of terms and conditions.