Ad-Hoc Support

You don't need to be a current support contract holder, or even a current customer to get support from me. For non-urgent support enquires or to book a service or installation visit, please use the Contact Me Page to find contact details

For urgent support enquires, please call Al direct on 01395 542500 or 07976 243564.

Please note that unless you hold a support agreement, telephone support time is charged at the normal off-site engineering rates or out-of-hours off-site engineering rates. Unless you hold a support agreement, an on-site visit to resolve your issue will be charged at the normal on-site engineering rates or out-of-hours on-site engineering rates. On-site visits may also incur travel expenses which will be discussed when booking your on-site visit.

Support Contracts

At any one time I have capacity for five customers to hold Contracted Support Agreements. A Support Agreement is an annual contract, allowing you access to telephone support and on-site support if required as well as scheduled site visits during that year to help maintain your IT systems. The features of my pre-built support contract are listed below but if you would like a different level of service then please contact me by email or telephone to discuss your detailed requirements, I am very happy to discuss ad-hoc packages to perfectly meet your needs

From early February I will have space for two additional Contracted Support Agreements with visit days on Monday afternoons and Tuesday mornings. Please contact me for more details

Silver Systems Support Agreements include:

Initial Systems Health-Check and security audit
Help in creating a Disaster-Prevention strategy
Unlimited Telephone Support during office hours
Priority response for chargeable On-Site support
Disaster recovery assistance
Access to advice on system upgrades and development
Click here for more information about Silver Systems Support

Gold Systems Support Agreements include:

Initial Systems Health-Check and security audit
Help in creating a Disaster-Prevention strategy
Unlimited 24 Hour Telephone Support
Free Escalation to an on-site visit if the issue cannot be resolved by phone
Free site visits to perform system maintenance and security/health checks
Disaster recovery assistance
Access to advice on system upgrades and development
Up to 50% Discount on other services such as installation or upgrade work.
Click here for more information about Gold Systems Support

Support contracts do not include hardware failure warranty or insurance cover on equipment, but reasonable assistance will be offered to help in these circumstances. If machines are not under manufacturer's warranty then assistance can be provided to obtain repair parts or replacements. Unlimited access to support is subject to an acceptable use policy. Please contact me for a full list of terms and conditions.

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Laptop / PC Service Options

Depending on the environment that your machine is stored and used in, will depend on how frequently you need to have your machine serviced. A machine which is always used in a very clean office environment with no airborne dust will probably need servicing around every three years, but a machine operating in a nightclub or workshop where there is a great amount of dust an fumes is likely to need servicing every six months.

Dust and debris enter a PC or Laptop will stick to the internal components and prevent proper cooling, in most cases this will enter through the cooling canals and cool fans and then stick to the heat sinks and radiators, which are the key items needing good cooling. In some extreme cases the dust build-up can prevent fans from rotating and further reduce the ability for the equipment to stay cool. If the machine heats up then it will become inefficient, slow and very unstable, causing frequent crashing and blue-screens. Most modern computers will turn themselves off if they get too hot and these unexpected shutdowns can cause loss of data and even corruption to your files or operating system, leading to expensive software problems.

Standard Laptop / PC Service Labour £30:

Removal of caseworks and inspection panels
Removal of cooling fans and heat sinks
Full internal clean including removal of obstructions in cooling canals
Removal, cleaning and reseating of CPU and Memory modules
Reapplication of heat sink thermal transfer compound
External cosmetic cleaning of casework
Removal and deep cleaning of keyboard and touchpad (For Laptops or PCs where supplied with Keyboard / Pointer)
Deep cleaning of Screen surface and bezel (For Laptops or PCs where supplied with Screen)

Advanced Laptop / PC Service Labour £50:

Removal of caseworks and inspection panels
Removal of cooling fans and heat sinks
Full internal clean including removal of obstructions in cooling canals
Removal, cleaning and reseating of CPU and Memory modules
Reapplication of heat sink thermal transfer compound
External cosmetic cleaning of casework
Removal and deep cleaning of keyboard and touchpad (For Laptops or PCs where supplied with Keyboard / Pointer)
Deep cleaning of Screen surface and bezel (For Laptops or PCs where supplied with Screen)
Removal of Hard Drive for external virus scan and mechanics test
Memory integrity and stress check
Operating system health check including check for potential crime-ware infections, conflicting programs, antivirus / crime-ware protection definitions updates, OS updates (requires login password, no changes will be made to your configuration as this is a check and report service)