Look for the green arrow pointing towards your download. Click and run the downloaded file called "AlFindlay_com_SafeSupport.exe". If this doesn't work then click the button below to try again.
You should click Run to run the downloaded file.
If there is no RUN option then choose Save, then select Run
If you get a security message, click Yes to allow the program to make changes
Click Next, Click Agree, Click Finish. Wait for the Deskroll UA Control window to appear. Your technician will need the green 6-digit number.
Download and try again Quick DNS Fix This is Plan BTalkTalk broadband block remote support systems like ours, in order for us to help you this block must be lifted. You can disable this yourself using your online account, or phone their support.
TalkTalk call this block HomeSafe Scam Protection. More information is available here: https://community.talktalk.co.uk/t5/Articles/How-to-use-TalkTalk-HomeSafe/ta-p/2205196. To turn off Scam Protection login to your account here https://myaccount.talktalk.co.uk/myservices/network/homesafe or call 0345 172 0088 with your broadband phone number and account number. This can take 24 hours to disable.
This information below may be useful to your support engineer.
Your IP address is : 216.73.217.73Your User Agent String is : Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)Your Browser is : UnknownYour version is : 5.0Your platform is : Unknown